May. 1st, 2012

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Trying to order tickets to the Fields of the Nephilim at O2 Shepherd's Bush Empire for 31 Oct (yeah, I know, clashes with WGW, what can one do!) is quite stressful.

Barclaycard can fuck off and die, their customer services numbers are all 0844 and I'm not paying them to answer my question as to why the site declined my purchase.
Did call the international customer svcs number which is a more friendly 01604.
However the Indian call center chap was difficult to understand and had to be repeatedly asked to slow down.
Eventually transpires that from their point of view and what they can see, the card's CCV is not matching. I know I entered it right.

I also *hate* the visa VillifedByVisa with a passion, it *never* works right. Possibly as I use Firefox and NoScript so have to allow sites as and when they want javascript confuses it. Or it's just rubbish.

Call to First Direct was much more pleasant. Scottish accented lady whom one could actually understand and very helpful.
As with the barclaycard visa, the 1st direct visa had been transaction declined by the ticketweb site due to CCV incorrect.
Lady suggested that ticketweb could be busy and possibly servers timing things out and thus being wrong.
I shall try again in an hour or so (she thought perhaps olympic tickets sales or other may be clogging the servers...)

Reminds me of why I like First Direct. An 0845 number (inclusive with BT Anytime tarriff), and people I can actually understand who are helpful.


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greg elkin

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