beermat: (Default)
[personal profile] beermat
Trying to order tickets to the Fields of the Nephilim at O2 Shepherd's Bush Empire for 31 Oct (yeah, I know, clashes with WGW, what can one do!) is quite stressful.

Barclaycard can fuck off and die, their customer services numbers are all 0844 and I'm not paying them to answer my question as to why the ticketweb.co.uk site declined my purchase.
Did call the international customer svcs number which is a more friendly 01604.
However the Indian call center chap was difficult to understand and had to be repeatedly asked to slow down.
Eventually transpires that from their point of view and what they can see, the card's CCV is not matching. I know I entered it right.

I also *hate* the visa VillifedByVisa with a passion, it *never* works right. Possibly as I use Firefox and NoScript so have to allow sites as and when they want javascript confuses it. Or it's just rubbish.

Call to First Direct was much more pleasant. Scottish accented lady whom one could actually understand and very helpful.
As with the barclaycard visa, the 1st direct visa had been transaction declined by the ticketweb site due to CCV incorrect.
Lady suggested that ticketweb could be busy and possibly servers timing things out and thus being wrong.
I shall try again in an hour or so (she thought perhaps olympic tickets sales or other may be clogging the servers...)

Reminds me of why I like First Direct. An 0845 number (inclusive with BT Anytime tarriff), and people I can actually understand who are helpful.

Date: 2012-05-01 02:24 pm (UTC)
From: [identity profile] bryangb.livejournal.com
I'm so with you on Vilified by Visa - I gave up using my Visa in part because of it. That and them wasting my money on sponsoring the Olympigs ego-fest. Though that said, my Visa Debit has been mostly OK. Anyway, the Mastercard equivalent hasn't been so troublesome.

Date: 2012-05-01 02:41 pm (UTC)
ext_15862: (Default)
From: [identity profile] watervole.livejournal.com
First Direct are the only bank I have ever dealt with that REDUCE my stress levels.

verifed by Visa is a nightmare.

I remember having major troubles with one bank card (not First Direct), only to discover after months of hassle that the Indian call centre had misheard one of the letters when I originally set my password and they'd entered B instead of V into their computer.

Date: 2012-05-01 05:00 pm (UTC)
From: [identity profile] veronica-milvus.livejournal.com
First direct are brilliant. We've banked with them for 17 years. We deal with Barclays for my fil's account and they are the worst ever to deal with. Their Internet banking system seems designed to keep customers out.

Date: 2012-05-02 06:24 am (UTC)
From: [identity profile] jon-a-five.livejournal.com
I've walked away from so many online purchases due to Verified by Visa.

Date: 2012-05-02 09:52 am (UTC)
From: [identity profile] badriya.livejournal.com
What you all said, FD is good and no menus when you call. You get a PERSON! Who Seeeky da English.

Date: 2012-05-02 10:28 pm (UTC)
From: [identity profile] blue-sun-scribe.livejournal.com
I used Verified by VIsa first time and shortly after got my first fradulent charge against it. Never used it since, and never had another bogus charge made against my Visa card. Mastercard one seems okay, use that occasionally and not had any issues with it.
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